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Privacy Policy

The Short Version

We collect the minimum data needed to run the service. Your conversations with the AI are encrypted and private—we don't use them to train models or improve anything. You can delete everything whenever you want.

We use third parties for authentication (Clerk), payments (Stripe), AI (Anthropic and OpenAI), and hosting (Vercel, Neon). They have their own privacy policies.

If you're in the EU/UK, you have rights under GDPR. Contact us at support@manager.how.

Who We Are

Manager.how is operated by Nicholas Lawrence, based in the United Kingdom.

Contact: support@manager.how

What Data We Collect

Account Information

  • Email address - Stored by Clerk (our authentication provider)
  • Name - Encrypted and stored in our database
  • Team size, industry, role - From your onboarding, stored in our database

Usage Data

  • Progress through modules - Which modules you've completed
  • Conversation history with AI - Your chats with the AI coach, encrypted at rest
  • Payment information - Handled entirely by Stripe, we never see your card details

Optional Marketing

  • Newsletter subscription - If you opt in, we'll add you to our Substack mailing list

Future: Analytics

We plan to add website analytics (like Google Analytics) to understand how people use the site. When we do, we'll update this policy and give you the option to opt out.

How We Use Your Data

To Provide the Service

  • Authentication and account management
  • Deliver the learning programme
  • Process payments
  • Save your progress

AI Conversations

Your conversations with the AI coach are:

  • Encrypted at rest in our database
  • Only used to provide you the coaching experience
  • Not used to train AI models (per Anthropic and OpenAI's policies)
  • Not analysed or used for research
  • Yours to delete at any time through the app

You can toggle chat history saving on/off in your settings. When off, conversations aren't saved. When on, they're saved for your reference.

Automatic Deletion

Conversations inactive for more than 90 days are automatically deleted.

Communications

We'll send you:

  • Transactional emails - Password resets, receipts, account notifications (you can't opt out)
  • Product updates - New features, programmes (you can opt out)
  • Marketing emails - If you subscribed to our newsletter (you can unsubscribe)

Third Parties Who See Your Data

Essential Services

  • Clerk - Authentication and email storage
  • Stripe - Payment processing
  • Anthropic & OpenAI - AI conversation processing (they don't train on your data per their policies)
  • Vercel - Application hosting
  • Neon (AWS US region) - Database storage
  • Postmark - Email delivery (when implemented)

Future Services

  • Analytics tools - Google Analytics or similar (with opt-out)
  • Marketing pixels - LinkedIn, Facebook (with opt-out via cookie preferences)

Each of these services has their own privacy policy governing how they handle data.

Where Your Data Is Stored

  • Database: Neon, hosted on AWS in the United States
  • Application: Vercel (global CDN)
  • Authentication: Clerk (their infrastructure)
  • AI Processing: Anthropic and OpenAI (their infrastructure)

If you're in the EU/UK, this means your data is transferred to the United States. We rely on appropriate safeguards (standard contractual clauses) to protect your data.

Your Rights (GDPR & UK Privacy Law)

You have the right to:

Access Your Data

Request a copy of all data we hold about you. Email: support@manager.how

Delete Your Data

Delete your account and all associated data through the app settings. This:

  • Removes your account from Clerk
  • Deletes all conversation history
  • Removes your progress and profile data
  • Cancels your subscription

Note: We cannot delete data from Anthropic/OpenAI's logs, but they don't retain conversation data long-term per their policies.

Export Your Data

Request a copy of your data for portability. Email: support@manager.how

Correct Your Data

Update your profile information in the app or contact us to correct anything we can't change through the UI.

Object to Processing

If you're unhappy with how we process your data, contact us to discuss.

Lodge a Complaint

If you're in the UK/EU, you can complain to your data protection authority:

  • UK: Information Commissioner's Office (ICO)
  • EU: Your local supervisory authority

Data Security

How We Protect Your Data

  • Encryption in transit - All connections use HTTPS
  • Encryption at rest - Sensitive data encrypted in our database
  • Access controls - Limited access to production systems
  • Regular backups - Automated backups for disaster recovery

If There's a Breach

We'll notify you by email within 72 hours if there's a data breach that affects your personal information.

Data Retention

While Your Account Is Active

  • Profile data: Retained
  • Conversation history: Retained (unless you delete it or it's >90 days inactive)
  • Payment history: Retained for accounting/legal requirements

After You Delete Your Account

All data is deleted from our systems, except:

  • Payment records (required for tax/accounting for 7 years)
  • Anonymised usage statistics (if we implement analytics)

If You Cancel But Don't Delete

Your account and data remain until you choose to delete.

Cookies

Essential Cookies

Clerk uses cookies for authentication and session management. These are required for the service to work.

Analytics Cookies (Future)

When we add analytics, you'll be able to opt out through a cookie consent banner.

Marketing Cookies (Future)

When we add marketing pixels (LinkedIn, Facebook), you'll be able to opt out through cookie preferences.

Age Restriction

You must be at least 18 years old to use Manager.how. We don't knowingly collect data from anyone under 18. If we discover we have, we'll delete it immediately.

Business Changes

If We Sell the Company

Your data may be transferred to the new owner. We'll notify you by email at least 30 days before the transfer with details of the new owner's privacy practices.

If We Shut Down

We'll notify you by email at least 30 days in advance. You'll have the option to export or delete your data before we close.

If We Change This Policy

We'll notify you by email and post the new policy with an updated "Last updated" date. If changes are significant, we'll ask for your consent to continue using the service.

AI-Specific Disclosures

How the AI Works

  • Your conversations are sent to Anthropic (Claude) and OpenAI for processing
  • These providers process your messages to generate responses
  • They don't use your conversations to train their models (per their policies)
  • Conversations are encrypted when stored in our database

AI Limitations

  • The AI coach provides guidance but isn't a substitute for professional coaching or therapy
  • AI-generated responses may occasionally be inaccurate
  • Don't share sensitive personal information you wouldn't want processed by AI

International Users

If You're in the EU/UK

You have rights under GDPR (see "Your Rights" section above).

If You're in California

You have rights under CCPA, including the right to know what data we collect and request deletion. Email support@manager.how.

Data Transfers

If you're outside the US, your data is transferred to and stored in the United States. We use appropriate safeguards (standard contractual clauses) to protect your data.

Contact Us

Questions about this privacy policy or your data?

Email: support@manager.how

For GDPR/Privacy Rights: Include "Data Request" in the subject line and we'll respond within 30 days.

Changes to This Policy

We may update this policy occasionally. When we do:

  • We'll update the "Last updated" date at the top
  • For minor changes: We'll just post the new policy
  • For major changes: We'll email you and may ask for your consent

You can always find the current version at manager.how/privacy